TERMS & CONDITIONS

GENERAL

These terms and conditions (the Terms) constitute an agreement between MB Kondig, registration number 306973833, registered domicile at Kalno g. 22A, LT-11103 Vilnius, the Republic of Lithuania (the Service Provider) and you, based on which the Service Provider will provide you with the opportunity to purchase on its website https://kondig.com/ (the Website) coaching services, training, remote or live consultations provided by the Service Provider (the Services) and/or digital content such as courses, training, electronic publications, which are accessible on, through, or via the Website or by any other electronic means (the Content) (collectively the Products).

You can communicate with the Service Provider using the following contact information:

Phone: +37065833499
Email address: info@kondig.com

You have the right to use the Website only if you are able to form a binding contract with the Service Provider under applicable law and only if you comply with these Terms and applicable law. If you are under 18 years of age, you may only make purchases from the Website with the consent of your parent or other legal representative. By placing an order on the Website (the Order), you confirm that you are 18 years of age or older or have the consent of your parent or other legal guardian.

If the Content and Services are not intended for your consumer needs and you are purchasing them for purposes related to your (existing or prospective) business, trade, craft or profession, you are exempt from consumer protection legislation. The provisions of these Terms which are intended for consumers will only apply if you are purchasing from the Website as a consumer, unless you and the Service Provider agree otherwise.

PRODUCTS

General

The characteristics of the Products are set out in any description of the Products provided on the Website. The Service Provider undertakes to supply the Products in accordance with the information provided in the description of the Products available on the Website.

The Products may be delivered by third parties. The Service Provider shall take all steps within its power to ensure that the third party services are properly performed and do not impede the delivery of the Products, but the Service Provider shall not be responsible for the actions or inactions of such third parties. If the Product cannot be properly delivered for reasons attributable to third parties, the Service Provider shall provide means to remedy such defects.

Talent Assessment

If the Product you select includes the CliftonStrengths® online talent assessment (the Talent Assessment), the Talent Assessment will be provided by a third party – Gallup, Inc. The Service Provider will provide you with the opportunity to take the Talent Assessment, but will act only as a Certified Strengths Coach and as an intermediary between you and Gallup, Inc. within the scope defined further in these Terms.

In order to complete the Talent Assessment, you will need to provide the Service Provider with your email address to receive the necessary logins and instructions to complete the Talent Assessment that will be provided to you by Gallup, Inc. After you take the Talent Assessment, the Service Provider will have access to the report, but not to your full Talent Assessment.

Please note that the Talent Assessment is carried out in English or another available language. You must choose your language responsibly and make sure that your knowledge of that language is sufficient for the Talent Assessment.

Coaching

Coaching is partnering with the coaching client (individual, team, team leader, etc.) (the Coaching Client) in a thought-provoking and creative process that inspires the Coaching Client to maximise their personal and professional potential. Coaching will be performed by a Certified Strengths Coach, Associate Certified Coach (ACC) (the Coach) acting in the name of the Service Provider.

The time of the coaching meetings and/or location will be determined by the Coach and the Coaching Client based on a mutually agreed upon time.

The Coach will have the following responsibilities:

To create a collaborative partnership that helps the Coaching Client to delve deeper into yourself, strengthen creative abilities, increase personal expertise, and develop potential.
To ask the right questions in a timely manner that promote greater self-awareness and inner creativity, helps to cope with any possible obstacles (conscious or unconscious).
Respectfully take into consideration the fact that certain life experiences / things are personal, and the Coaching Client is suitable for choosing whether they want to share and delve into those things during the coaching sessions.
To illustrate an effective coaching process/techniques that are designed to understand the Coaching Client’s wisdom/insights, overcome any perceived challenges, and explore creative opportunities and potential.
To maintain the ethics and standards of behaviour established by the International Coaching Federation (ICF): www.coachingfederation.org/ethics. Please review the ICF Code of Ethics and the applicable standards of behaviour.

The Coaching Client will have the following responsibilities:

Commit to a coaching relationship/partnership that helps their ability to:
- deepen personal awareness and seek to identify any challenges, problems, and/or opportunities that the Coaching Client may be experiencing.
- discover and commit to working with any uncertainties, obstacles that can prevent the achievement of a successful result.
Use emerging insights/learnings to help with personal/professional growth.
Take responsibility for the Coaching Client’s actions and behaviour.
Advisedly choose enabling and conscious solutions that reflect and maintain their needs / desires / goals.
Ensure and be responsible that any steps/activities of action planning that are set out during each coaching session are completed.
In order to enhance the coaching relationship, the Coaching Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

The Coaching Client admits that everything that is said by the Coach cannot be treated as advice or instruction and that neither the Coach nor the Service Provider can be responsible for the Coaching Client’s decisions or actions.

The Coaching Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching sessions and interactions with the Coach. As such, the Coaching Client agrees that neither the Service Provider nor the Coach is or will be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. The Coaching Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

The Coaching Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Coaching Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively their responsibility.

The Coaching Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders, and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is their exclusive responsibility to seek such independent professional guidance as needed. If the Coaching Client is currently under the care of a mental health professional, it is recommended that they promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Coaching Client and the Service Provider.

PRODUCT USE

By purchasing the Content or Services, you are granted a right (licence) to use the Content or the results of the Services, subject to the following main terms and conditions, which you agree to comply with:

use for personal purposes only.
you may not copy, transfer (with or without payment) or grant the right to use (with or without payment) it (or any part of it) to any other person.
you do not have the right to modify, alter, translate into other languages, remake or create derivative works.
the rights granted to you are non-exclusive, i.e. the Content or results of the Services may be used by both the Service Provider and others.
you may use them for the period specified in the description of the Content or Services (if applicable).
the use of the Talent Assessment and its results is subject to the rules of Gallup, Inc. Please read them carefully before you take the Talent Assessment.

If you are not able to attend a coaching session, a consultation or another Service, you must give the Service Provider a 24 hours’ notice of absence and agree on an alternative time. Otherwise, if you do not inform at least 24 hours in advance and do not show up, the session / consultation is considered to have taken place, and the Service is deemed to have been duly performed.

If you do not use the Content within the specified period, the contract concluded between the Service Provider and you shall be deemed to have been duly performed, unless otherwise agreed with the Service Provider.

INTELLECTUAL PROPERTY

You understand and acknowledge that: (a) all intellectual property rights in the Products and any part thereof; (b) all trademarks or other marks affixed to the Products; (c) all trademarks and logos used in the Website, the domain name, the Website itself or any websites or services for the presentation of the Products; (d) all elements thereof, including text, photographs, drawings and all materials; (e) the presentation, image and design of any page of the Website; and (f) all intellectual property rights therein belong exclusively to the Service Provider and/or other persons. You agree not to copy, modify or otherwise use any of these intellectual property objects without the separate written consent of the Service Provider or any other rights holder.

The Talent Assessment and all intellectual property rights to it belong to Gallup, Inc. Please read their Terms of Use before taking the Talent Assessment.

ORDERING PROCESS

When you visit the Website and select the Products, a shopping cart will be created based on your selections (the Shopping Cart).

Once the Shopping Cart has been created, you will be required to enter the information necessary for the provision of the Products you have selected. Make sure that the information you enter is correct and that the Products you Order meet your requirements. You will have the opportunity to correct any errors before confirming your Order. The personal data you provide will be processed in accordance with the Privacy Policy.

You agree that by placing an Order with the Website, you undertake to pay the price of the Products specified in the Order. The price displayed on the Website and on the Order is inclusive of all taxes. All prices on the Website and on the Order are quoted in Euros.

You can pay on the Website in the following ways: e-banking, credit card, other payment methods available on the Website. Payment must be made immediately after the Order has been placed.

Once you have confirmed the Order, the Service Provider will receive full details of the Order. The Order will be deemed to have been placed when the Service Provider receives it, which will also constitute an agreement between you and the Service Provider. However, the Service Provider’s obligation to perform the contract will not arise until the Service Provider receives confirmation of payment for the Order from a payment service provider.

Once the Order has been placed and paid for, an email letter will be sent to the address you have provided, specifying the content of the Order and the details you have provided.

Upon receipt of confirmation of payment for the Order, the Service Provider undertakes to execute your Order. The Products will be delivered in the manner indicated in the description of the Products or elsewhere on the Website.

CONTRACT WITHDRAWAL

If you place an Order with the Website as a consumer (i.e., a natural person acting in the course of your business, trade, craft or profession for purposes unrelated to your own (consumer) purposes), you have the right to withdraw from the contract within a period of fourteen (14) calendar days, in the following cases and conditions:

If you purchase Content from the Website, the right of withdrawal is valid only until the start of the provision (performance) of the Content, and the fourteen (14) day period starts from the date of placing the Order with the Service Provider.
If you purchase the Services on the Website, the right of withdrawal is valid only until the Services have been provided and the fourteen (14) day period starts to run from the date of placing the Order with the Service Provider.

If you wish to exercise this right, you must contact the Service Provider by e-mail within the specified time limits and attach a proof of purchase.

If you withdraw from the contract, the Service Provider undertakes to reimburse any money paid by you for the Product to your specified bank account no later than fourteen (14) calendar days from the date on which you notify the Service Provider of your withdrawal by e-mail.

By making a purchase from the Website, you confirm that you agree that the delivery (performance) of the Content or Services will commence before the expiry of the fourteen (14) day period and that you acknowledge that you will lose your right of withdrawal.

This part of the Terms does not apply if you are ordering the Services or Content in connection with your business, trade, craft or profession.

LIABILITY

The Service Provider’s liability for the quality of the Products is governed by applicable laws and regulations.

You must provide the Service Provider with the information requested, which must be accurate and complete and adhere to these Terms.

You are responsible for the security of your username, password or other information that allows you to use the Products. However, if you become aware that someone is using your username and password in an unauthorised manner, you should contact the Service Provider immediately.

MODIFICATION AND DISCONTINUATION

The Service Provider will be free to modify these Terms from time to time. The latest (valid) version of the Terms will always be available on the Website. You must read the Terms then in effect before confirming your Order. When the Order is confirmed, it will be governed by the Terms in effect on the date of confirmation.

The Service Provider may stop selling online (close the Website) at any time. Such cessation of activity shall not affect any Order then in force.

MISCELLANEOUS

The laws of the Republic of Lithuania will apply to the execution and interpretation of these Terms and of each Order.

Any dispute, disagreement or claim arising out of, or in connection with, these Terms or any Order concerned (including any breach, termination, or validity of the same) shall be settled by negotiation. If the parties fail to agree, disputes shall be settled in accordance with the laws of the Republic of Lithuania. In Lithuania, the competent body for out-of-court settlement of consumer disputes arising from these Terms, is the State Consumer Rights Protection Service (address: A. Goštauto g. 12, LT-01108 Vilnius, tel. +370 5 262 6751, e-mail: tarnyba@vvtat.lt; website address: https://www.vvtat.lt, requests or complaints can be submitted electronically through the Consumer Rights Information System (VTIS): https://vtis.lt/). A list of out-of-court resolution bodies for consumer disputes in all the EU countries is provided here: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2. A complaint to the respective bodies in Lithuania or other EU countries can be submitted via the electronic dispute resolution platform https://ec.europa.eu/odr/.

All notices and other communications relating to purchases from the Website and these Terms will be delivered by email (if to the Service Provider – to the email address indicated above, and if to you – to the email address given when placing your Order).

If any provision of these Terms is or becomes invalid (either in whole or in part) that will not affect the validity of the remaining provisions.

These Terms were last updated on 31 January 2025.

These Terms have been created by Dokas, a tool for creation of business documents. Dokas legal, MB holds the copyright to their text and permits MB Kondig to use these Terms for its website https://kondig.com/. No reproduction or other use of these Terms (either in whole or in part) is permitted without the written consent of Dokas legal, MB. For information on all rights granted, please refer to section 2 of the Dokas Rules. Personal data will be processed in accordance with the Dokas Privacy Policy.